Oportun. Inc

Job Listings

Current Oportun Employees Please log into our internal application site here.

First Time Applicants Please click on the job title for more information, and apply from that page if you are interested.



Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 1

Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 3 days ago(4/15/2021 6:17 PM)
- Support for computer hardware and any authorized desktop software - When the restoration of service is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members with proper/required documentation. - Develop trends by monitoring and analyzing incoming calls, problems and support requests - Attend incoming requests and issues via all approved communication channels to ensure courteous, timely and effective resolution. - Logging of each request or incident into ServiceNow - Correct categorization and prioritization of tickets according to Priority Matrix - Identify and learn appropriate software and hardware, used and supported by the organization - Perform post-resolution follow ups to ensure fulfillment. - Reinforce SLAs to manage end-user expectations
Req No.
2021-10111
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 weeks ago(4/6/2021 2:02 PM)
- Create reports for assisting management in identification of risks, controls and associated processes. - Supports Operations with maintaining operational KPI’s monitoring - Creates dashboards for individual and group performance to show business efficiency - Participates in meetings to improve efficiencies in procedures. - Performs improvements to current reports. - Performs special projects and additional duties and responsibilities as required.
Req No.
2021-10067
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 3 days ago(4/15/2021 6:31 PM)
- Create reports for assisting management in identification of risks, controls and associated processes. - Supports Operations with maintaining operational KPI’s monitoring - Creates dashboards for individual and group performance to show business efficiency - Participates in meetings to improve efficiencies in procedures. - Performs improvements to current reports. - Performs special projects and additional duties and responsibilities as required.
Req No.
2021-10066
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 weeks ago(4/6/2021 2:02 PM)
- Participates in meetings, seminars, and training sessions to obtain information useful to training in order to integrate information into training program - Managing the development of the training programs for the assigned applications and impacted end users. - Participating in workflow designs and system builds in order to gain an in-depth knowledge of the system functionality - Preparing and maintaining documentation and all course materials - Interview and consult with key business leaders and subject matter experts (SMEs) - Follow instructional design development processes while creating and maintaining training courses
Req No.
2021-10054
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 months ago(2/26/2021 5:35 PM)
- Monitor employee productivity and provide constructive feedback and coaching - Set monthly goals to maintain established SLA’s - Organize workflow and ensure employees understand their duties or delegated tasks - Analyze procedure reporting for visibility to management - Create and present monthly business reports for department results - Interview subject matter experts, observe work processes, and collaborate with business leaders and staff to research and analyze information required for the development or update of procedures and forms documentation. - Good understanding of regulatory guidelines for call center and retail functions - Understanding of procedure risks and controls - Obtain in-depth familiarity with company’s procedure and documentation standards and methods - Develop working relationship with all lines of business leadership to understand the procedure requirements for their associated functions - Conduct and attend all relevant meetings associated with job function - Superior composition and editing abilities - Follow the Company’s policy and procedures and supports the Company’s Core Values. - Ensure that procedures and documentation is not contradictory to any departmental or company guidelines or objectives - Perform other duties and special projects, as assigned.  
Req No.
2021-9932
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 months ago(2/26/2021 7:33 PM)
- To develop and execute strategies that help to plan direction to optimize revenue, productivity, costs, and expenses. - Establish business targets and obtain commitment from cross-functional teams to deliver - To create and conduct analyses based on the full knowledge of the business and to be able to self-service the required data. - To proactively outlining key challenges, opportunities, and solutions that impact P&L based on the design and follow up of KPI and examination of qualitative and quantitative information. - To design optimization projects and create business cases as a result of the analyses done. Partner with different areas and levels of the company to execute and monitor and assure the success and learnings of each project. - Develop a macroeconomic understanding of the markets where Auto business is and planning to expand. - To build and own key relationships, collaborate and understand how to present analysis as a catalyst for decision making.
Req No.
2021-9927
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 months ago(2/4/2021 7:55 PM)
- Input, process and update HR information and data changes into the HRIS system including but not limited to new hires, transfers, promotions, benefits enrollments and changes, salary adjustments and terminations. - Review data from completed forms or other documents for accuracy and completeness prior to data entry. - Ensure new hire and termination paperwork is processed and verified in a timely manner to meet Company guidelines for payment. - Review and audit completed data entry assignments for accuracy and integrity. - Provide necessary support to employee questions. - Provide administrative support for the HR department as needed. - May be required to work on special projects. - Responsible for writing, generating, and maintaining standard and custom reports used by the organization. - Completes phone or fax employment verifications for current and past employees. - Prepares employment verification letters for employees as needed. - Audit processes and employee files and documentation is up-to-date. - Frequently reviews filing procedures and makes recommendations regarding process improvements to reduce and/or improve the flow of paperwork in the department.
Req No.
2021-9871
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 2 months ago(2/9/2021 11:34 AM)
- Actively engages and consults with the business to understand and analyze strategic and tactical business functions. - Identifies plan and recovery strategies for the continuation of critical business functions during an interruption. - Trains staff and managers on their roles and responsibilities in the Business Continuity Program. - Monitors activities and provides relevant and timely management information about the program status - Writes reports to summarize activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations. - Develops, executes, and maintains Business Continuity Management materials and documentation to support the Enterprise BCM program. - Proactively performs on-going independent reviews of business resiliency plans on a regular or as-needed basis to identify emerging risks and to ensure the quality and completeness of plans. - Partners with the business to refine and/or revise plans following exercises or actual incidents and leads efforts to remediate identified gaps and areas for increased employee training. - Researches relevant industry standards to build upon knowledge base and develop a basis for identifying trends. Interpret government regulations and applicable standards to ensure compliance. - Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to incident management and business continuity. - Actively support departmental and organizational improvement initiatives.
Req No.
2021-9823
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 3 months ago(1/29/2021 4:14 PM)
- Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization’s core business functions, systems, and applications - Recommend and implement disaster avoidance and impact reduction strategies - Confer with IT department and other key personnel to determine if changes in hardware or software configurations affect disaster recovery plan outcomes - Direct and coordinate staff efforts to formulate department-specific disaster recovery plans - Conduct research on emerging products, services, protocols, and standards in support of contingency planning and development efforts - Engage and interact with vendors, outsourcers, and contractors to obtain protection services and products - Develop and establish disaster recovery procedures for the restoration of mission-critical business applications/services in the event of natural disasters, technical failures, power outages, and human interference - Manage and coordinate all aspects of actual recovery plan implementation and efforts, including initial emergency response, recovery procedures, and business resumption processes - Develop, implement, maintain, and oversee enforcement of policies, procedures and associated plans for disaster recovery administration and business continuity based on industry-standard best practices - Inform and train staff members on their responsibilities concerning business continuity procedures and emergency response - Ensure that company equipment, systems, services, and facility are compliant with disaster recovery plans and procedures - Ensure the preservation of vital information, data, or media through diligent maintenance of hard copies and backup & recovery solutions - Continually conduct simulations and test runs of system disruptions in order to revise and perfect recovery and continuity plans - Assess need for any security re-configurations (minor or significant) and coordinate their execution when required - Where appropriate, recommend, schedule, and coordinate the installation of fixes, security patches, and any other measures required in the event of business disruption - Ensure that crisis communications plan will provide for timely and effective communication with relevant parties. - Effectively articulate business continuity concepts and methodology to promote program awareness - Provide status and progress reports for backup environment related activities and tasks, - Perform reliable, secure backup and recovery across the enterprise in accordance with our policy and procedures.
Req No.
2021-9822
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 4 weeks ago(3/22/2021 5:33 PM)
Essential Functions: - Maintain metadata and architecture of BI reporting platform - Collaborate with a team of BI developers focused on implementing the next generation of data-driven BI solutions - Design and build dimensionally modeled data warehouse components and integrated BI solutions - Drive development optimization for reporting tools through modeling, simulation and analysis - Create and maintain business intelligence tools and reports, such as physical data models and dimensional analyses - Utilize strong SQL development experience to build effective and scalable BI solutions including metadata modeling, building data marts, designing reports and dashboards, performance tuning and application security - Execute ad-hoc research, ranging from basic SQL queries to building more advanced analytical models - Provide production support in the areas of security, troubleshooting, system monitoring/uptime, performance tuning, and vendor research - Become a subject matter expert on new BI reporting systems and methodologies, as well as provide recommendations on making improvements - Identify the business and technical impacts of user requirements and incorporate them into the project schedule - Design and build critical dashboards and reports, including ad-hoc and pre-defined content, that can be consumed daily by key stakeholders in the organization - Help enable self-service reporting platform - prepare users by designing and conducting training programs; providing reference materials and superior support - Administer and maintain reporting servers, manage software testing, upgrades and maintenance - Own, troubleshoot and resolve incidents, including escalating and managing problems with vendors - Perform other duties as required  
Req No.
2021-9813
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 3 months ago(1/14/2021 9:10 PM)
- Manage, conduct, prepare relevant reports, and maintain records of Company internal investigations; - Maintain and track the status of labor and other litigation matters; - Manage outside counsel for labor and other litigation matters and serve as the primary contact for outside counsel for purposes of discovery, interviews, legal or court appointments, and other related activities that may involve Oportun MX employees; - Manage and maintain Company registrations in government programs, including completing applications or reporting, as necessary; - Manage contract administration processes for the Mexico legal team utilizing department databases and tools; - Maintain company files and records (physical and digital) pertaining to signed corporate documents, commercial agreements, immigration submissions, and government processes as well as certified copies of the same; - Effectively leverage technology and build/improve internal processes to maximize efficiencies - Support other Mexico or global legal projects on an a-needed basis
Req No.
2021-9803
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 3 months ago(1/8/2021 10:00 PM)
- Manage, monitor and promote the adequate controls of the LR function along the entire life-cycle of the employee at Oportun. - Partner with the business, support areas, TA & HRBP’s to proactively develop and implement the right Policies, Guidelines with respect LR to foster the right Culture, DEI & Belonging, Discipline, Business Results and Compliance to Applicable normativity. - Identification and analysis of risk/Control within the processes. (Anticipate & Manage accordingly) - Provide ongoing training and advice to the different business regarding of guidelines, best practices and normativity, - Manage policies of individual and collective labor relations. - Implement proactive, timely Data-Driven Decisions to support the HR Scorecard: # Lighthouse reports Reduction, Lighthouse resolution cycle, Attrition Reduction, Cost of Attrition Reduction, Propensity to Leave Reduction, # of Sanctions Reduction, Training to People Managers, Absenteeism, Work Schedule Adherence, HR-Data Integrity, - Develop a high performing team conformed by the LR Coordinators and HR Representatives, Compliance and the Operations. - Handle confidential inquiries and sensitive cases. - Capable to partner with different stakeholders such as TA, HR, Legal, Security Finance and Operations to analyze data and trends, measure and build business cases, - Recommend on other HR Domains such as OD and Comp and Ben. Facilitate employee’s participation within Company committees such as cafeteria, events, reward and recognition, diversity and inclusion. - Responsible of the administration of compensation and benefits strategy.   
Req No.
2020-9794
Job Locations MX-GUA-Leon
Job Post Information* : Posted Date 5 months ago(11/24/2020 3:26 PM)
- Manage HR Operations of complete employee life cycle including on-boarding , back ground verification, Performance Management, promotion, demotion, transfer, rehire, reinstate, off-boarding etc - Manage joining formalities and new hire orientation, Leave structure, office credentials, access and attendance tracking as per the company policy. - Oversee our payroll and performance evaluation systems - Formation of company policies and procedures - Tracking budgets by department - Manage internal communication projects (like job satisfaction surveys) - Measure the effectiveness of our benefits programs and recommend improvements - Employee facetime and proactively handling employee grievances - Coordinate employee training and development initiatives - Ensure our recordkeeping and data processing procedures comply with compliance requirements - Knowledge on Content writing and Template and Poster Preparation required to post in the groups. - Deal with employee requests regarding letters and HR issues. - Analyse and audit data accuracy. Resolve and/escalate to the stake holders as necessary. - Continually strive to improve efficiency and effectiveness of existing systems and look for enhancement. - Ensure accuracy of HR database at all points of time in terms of employee mapping, status of the employee etc., - Generate payroll advice and audit for accuracy on monthly basis and co-ordinate with finance team for payroll processing. - Gather feedback from stakeholders and vendors to improve processes - Identify business needs for learning and encourage team member to enroll for trainings available within the organization
Req No.
2020-9710