Oportun. Inc

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The prospective candidate’s responsibilities will also include the following: - Maintaining payroll information by collating, calculating and entering data. - Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and deductions. - Preparing reports that include summaries of earnings, tax deductions, non-taxable wages. - Estimating payroll accruals such as Christmas bonus and personal time off. - Managing payments food coupons and support programs of electricity and internet. - Work on reconciliation of accounts, audits and analysis of operational data monthly to guarantee accuracy. - Close collaboration with Finance, Accounts Payable and Cash teams. - Maintain accurate records and preparation of reports. - Resolve issues and answers payroll-related to all personnel. - Preparation of PBC and interaction with auditors. - Assist in the implementation of new projects across the organization as required.  
Req No.
2021-10983
Department
Finance
Type
Regular Full-Time
Remote / WFH
Yes
A little but about you… You are a solid engineer… someone that other engineers respect for cleanliness of code and someone that product managers love to work with because you understand the roadmap and are always thinking ahead in your design. You are curious, creative, and constantly think of new ways to improve what we do so that we can fulfill our mission. A willingness to do whatever it takes to ship a product to market. - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability, and reliability requirements. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical slice-based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-10909
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
- Lead and take ownerships of software deliveries and testing for projects, initiatives and features along with team members, partners and stakeholders. - Work with other engineers to design, develop and test tools and applications used by team on daily basis - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability and reliability requirements. - Collaborates with other team members to design, develop, and test major software and systems components using agile development process. - Leads the implementation, documentation, testing, bug-fixes, and release of complex product features. - Creates and reviews unit test to cover use cases and maintain a high level of code coverage. - Leads root cause analysis of production incidents and implementation of fixes. - Contributes to applications architecture to develop reusable code. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical-slice based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-10908
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
A little but about you… You are a solid engineer… someone that other engineers respect for cleanliness of code and someone that product managers love to work with because you understand the roadmap and are always thinking ahead in your design. You are curious, creative, and constantly think of new ways to improve what we do so that we can fulfill our mission. A willingness to do whatever it takes to ship a product to market. - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability, and reliability requirements. - Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical slice-based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-10906
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
- Lead and take ownerships of software deliveries and testing for projects, initiatives and features along with team members, partners and stakeholders. - Work with other engineers to design, develop and test tools and applications used by team on daily basis - Responsible for creating and influencing innovative solutions that meet not only functional, but also performance, scalability and reliability requirements. - Collaborates with other team members to design, develop, and test major software and systems components using agile development process. - Leads the implementation, documentation, testing, bug-fixes, and release of complex product features. - Creates and reviews unit test to cover use cases and maintain a high level of code coverage. - Leads root cause analysis of production incidents and implementation of fixes. - Contributes to applications architecture to develop reusable code. - Work with multiple teams of engineers to design, develop, and test major software and systems components using an agile, vertical-slice based methodology. - Work with QA to ensure product meets high quality standards.
Req No.
2021-10904
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
- Determine the best tech solutions to solve the existing business problems. - Define features, phases, and solution requirements. - Provide specifications according to which the solution is defined, managed, and delivered. - Continual research of current and emerging technologies and proposing changes where needed. - Providing updates to stakeholders on product development processes, estimate, and plan.  
Req No.
2021-10860
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
- Lead and take ownerships of software deliveries and testing for projects, initiatives and features along with team members, partners and stakeholders. - Work with other engineers to design, develop and test tools and applications used by team on daily basis - Play a significant role in the ongoing evolution and refinement of current tools and applications - Triage, troubleshoot, escalate and provide resolution to production issues. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers. - Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
Req No.
2021-10775
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
- Support and Drive People Analytics and Reporting Strategy - Develop compelling workforce stories and actionable insights using data across various systems. - Develop a compelling and practical 3-year roadmap for people analytics. - Support senior leadership and Executive Team by identifying key trends. - Provide data-driven analysis to support strategic decision making for key initiatives - Develop data visualizations to translate data findings in an appealing manner and help organizations make better data driven decisions faster and easily. - Engage and collaborate with cross-functional experts across all business units - Collaborate with key stakeholders and members of People Experience (HR) team to identify, develop, standardize, and implement data & analytics solutions, including enhanced tools and process improvements - Develop templates for common requests to standardize and streamline work. - Manipulate data from disparate sources to provide reporting for regular and ad-hoc requests - Key partner in support and implementation of the Data Governance function partnering with key stakeholders.
Req No.
2021-10630
Department
Human Resources
Type
Regular Full-Time
Remote / WFH
Yes
- Accountable for transactional monitoring, account testing and validation, and monthly report generation - Contributes to the planning and execution of internal and external audit requests - Identifies and manage exceptions to resolution. Analyze data/processes to identify exception root causes, present and implement solutions as appropriate to mitigate risk - Prepares clear, concise reporting of significant findings to be distributed to appropriate internal parties - Works in collaboration with internal and external partners to deliver timely results and feedback - Partners with the Risk, Compliance, Operations, and Analytics teams to establish and execute on the daily data and operational controls platform for the credit card business
Req No.
2021-10553
Department
Credit Cards
Type
Regular Full-Time
Remote / WFH
Yes
- Identify, Learn and Support for appropriate hardware and any authorized desktop software. - Perform post-resolution follow ups to ensure fulfillment. - Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. - Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. - Attend incoming requests and issues via all approved communication channels to ensure courteous, timely and effective resolution. - Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. - Being accountable for resolving the outage via workaround or permanent fix. - Racking project milestones, maintaining client correspondences, managing project scope, leading process design improvements, conducting system integration and undertaking project analysis.
Req No.
2021-10533
Department
Information Technology
Type
Regular Full-Time
Remote / WFH
Yes
- Oversee and ensure all monitoring tools are installed and configured with correct thresholds and dashboards. - Enhance the current level of monitoring and operational procedures as well defined, runbooks are developed for self-healing. - Enhance monitoring capabilities, focusing on exception-based predictive analytics and early warning triggers to prevent downtime and reduce business impact. - Promote a shift left culture aimed at identifying opportunities to implement self-service solutions that give the supporting Help desk and monitoring teams more control and reduce dependencies on technology resources. - Establish key performance metrics and report in support of high availability reporting - Be go-to resource for supporting functions in deploying and maintaining events in support of Oportun Event Management Policy and monitoring standards. - Ensure continual imporvements in supporting better meantime to detect, meantime to resolve, and qualitative improvements round production support and infrastructure monitoring. - Establish service level objectives associated with critical business service monitoring, maintenance, and adoption.
Req No.
2021-10530
Department
Information Technology
Type
Regular Full-Time
Remote / WFH
Yes
- Deliver monthly, quarterly, and annual loss mitigation plan.  Work with VP Collections to develop, implement and analyze collection results and outreach strategies.  This includes deploying new tools, omni-channel and machine learning/AI strategies and overall process re-engineering. - Develop and motivate internal staff by setting appropriate goals and establishing the right reward and recognition structure to retain top performers and manage performance outliers.  - Develop champion/challenger approach to testing new ideas and strategies to promote a constant improvement mindset. - Develop root cause analysis structure to correct issues/reasons for customer calls, ultimately reducing the number of customer calls by developing solution-based servicing, presenting more complete, accurate information and self-service options for borrowers. - Development of direct and indirect team, interviews and hiring staff while effectively managing turnover. - Manage operational budgets and costs.  Apply a constant improvement mindset that improves Collection’s ability to deliver better losses while driving better efficiency and customer experience. - Ensure controls are in place and monitored to deliver adequate internal and external audit results as well as identify action plans for self-identified gaps in processes and procedures. Manage MX training and development teams as well as policies to remain compliant and help foster the Oportun mission. - Partner with QA and operational control teams to deliver positive and compliant results while maintaining operational autonomy.
Req No.
2021-10463
Department
Collections
Type
Regular Full-Time
Remote / WFH
Yes
The Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.   This vacancy is available exclusively for the following locations: (San Francisco del Rincón, Purísima, Lagos de Moreno, Silao, León & Guanajuato City)   It must be open and alert to detect the mood of the Client to empathize; Consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Telephone Service Agent must have the ability to learn and reason these policies and procedures in such a way that he becomes the expert that any Oportun internal and external Client wants to contact to obtain the best advice or solution.   The Telephone Attention Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values ​​both in their interactions with Clients and in their professional relationships with their colleagues. work and support areas
Req No.
2021-10419
Department
Operations
Type
Regular Full-Time
Remote / WFH
Yes
- Active role in QA activities during all phases of the SDLC from requirements elaboration, design/development, test and deployment. - Creating and maintaining all QA related documentation throughout the SDLC process. - Responsible for manual and automated testing activities for multi-tier web base platform. This includes creation of test plans based on business requirements, writing test cases, creating and maintaining automated scripts, working with development engineers to resolve testing defects and completing all test documents for review and signoff. - Works with the QA team and QA manager continuing to develop and maintain testing strategies and best practices as well as test scenarios and test scripts. - Contributes to the test phase planning. - Execution of the test phase consistent with the overall project schedules. - Test data creation. - Direct interaction/facilitation of defect resolution with development engineering resources. - Use of defect tracking tools to log, manage, resolve and report on bugs/defects. - Works effectively within a dynamic team environment following QA standards and best practices ensure the highest level of quality
Req No.
2021-10165
Department
Engineering
Type
Regular Full-Time
Remote / WFH
Yes
Our Customer Service Specialist are responsible providing excellent customer service in corporate environment via phone, email, and mail.  Duties include, but not limited to: - Supports internal and external customers by fulfilling requests and resolving escalated issues in a timely manner such as payment disputes/adjustments, research cases, customer reward fulfillment, and customer requests via ServiceNow tool - Coordinates and fulfills loan document and payment audit processes under management direction  - Involved in reporting trends to management team and support root cause analysis for feedback to business partners - Identify areas of opportunity for improvements and effectively communicate recommendations to close gaps - Administrative duties such as creating reports, tables, templates, etc.  - Working effectively in a team and independently by taking initiative to apply critical thinking skills and assess situations to provide solutions.     - Utilizes good decision making when taking initiative to resolve Oportun’s customers’ questions and concerns - Perform other responsibilities as assigned by management - Ability to work on weekends and additional hours based on business needs.
Req No.
2021-10012
Department
Operations Control Management
Type
Regular Full-Time
Remote / WFH
Yes
- To develop and execute strategies that help to plan direction to optimize revenue, productivity, costs, and expenses. - Establish business targets and obtain commitment from cross-functional teams to deliver - To create and conduct analyses based on the full knowledge of the business and to be able to self-service the required data. - To proactively outlining key challenges, opportunities, and solutions that impact P&L based on the design and follow up of KPI and examination of qualitative and quantitative information. - To design optimization projects and create business cases as a result of the analyses done. Partner with different areas and levels of the company to execute and monitor and assure the success and learnings of each project. - Develop a macroeconomic understanding of the markets where Auto business is and planning to expand. - To build and own key relationships, collaborate and understand how to present analysis as a catalyst for decision making.
Req No.
2021-9927
Department
Auto Loans
Type
Regular Full-Time
Remote / WFH
Yes
The Contact Center Agent must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels, whether by phone, email, chat, etc.   It must be open and alert to detect the mood of the Client to empathize; Consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures. The Telephone Service Agent must have the ability to learn and reason these policies and procedures in such a way that he becomes the expert that any Oportun internal and external Client wants to contact to obtain the best advice or solution.   The Telephone Attention Agent must think about providing high standards of quality and excellence in service, being friendly, taking responsibility for their actions but above all demonstrating Oportun's values ​​both in their interactions with Clients and in their professional relationships with their colleagues. work and support areas
Req No.
2021-9800
Department
Operations
Type
Regular Full-Time
Remote / WFH
No