Oportun. Inc

  • Customer Experience Mentor

    Job Locations MX-GUA-Leon
    Job Post Information* : Posted Date 1 month ago(6/13/2019 1:43 PM)
    Req No.
    2019-8120
    # of Openings
    1
    Category
    Operations & Service
  • Overview

    ABOUT OPORTUN

     

    Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

     

    We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

     

    Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

     

    The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

     

    Responsibilities

    We are seeking a service coach. He/She will provide support.
    • performance management and on-going development to agents focused on NPS and Customer satisfaction.
    • Also responsible for the continuous improvement and attainment of performance results of the department. Qualifications: Analytical, Open minded, customer service and sales experience,
    • Coach and motivate team to provide excellent customer service as well as achieve departmental productivity
    • Ensure administrative responsibilities are completes (review reports and follow-up/make sure reports are being sent on time and correctly)
    • Proactively identify opportunities to reduce low survey/soft-skills results
    • Communicate any updates

    Qualifications

    • problem solving skills, communication skills, coaching skills, ability to adapt to changes,
      • self-starter and able to read and work with office reports.
    • Able to work under pressure

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