Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).
We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.
Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.
The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.
The Manager of Talent Acquisition is responsible for leading the recruitment for talent at all levels within Oportun’s Retail organization to allow for achievement of strategic and company goals. The Retail Division is responsible for high volume (300+ hires a year) recruiting for hourly non-exempt retail positions across five states (CA, TX, IL, UT, & NV) and other growing markets. In this role, you will lead an internal Talent Acquisition Team, collaborate with Human Resources, and are the primary liaison for Retail Operations Team.
We are looking for someone who is intuitive, flexible, and able to roll up their sleeves to handle the day-to-day challenges that arise in a fast-paced, rapidly changing environment. This is a role with a lot of building to do – we need a “doer.” A sense of humor is a big plus.
To be successful, you should be a rock-star in the following categories:
Talent Acquisition Strategy
Develop and deploy Contact Center recruiting and sourcing strategies that cultivate a high volume & high performance environment and ensures that the company has a talent network made up of best in industry resources.
Ensure a best in class, scalable recruiting function to support the company’s continued growth
Integrate company core values and ensure that hiring and selection processes yield high performing candidates.
Responsible for branding and establishing the organization as a premium employer of choice in the market place.
Build on process to obtain best-in-class practices for end to end candidate experience inclusive of sourcing, screening, interviewing, selection and onboarding.
Implement and ensures success of College Recruiting, Employee Referrals, and Employee Development Programs.
Management Oversight and Measurement
Directs and manages the Contact Center Talent Acquisition team.
Provides mentorship, guidance, and career development to the Retail Talent Acquisition team with the focus of being consultative and strategic to the business while raising the bar of recruiting performance.
Develops and manages metrics to measure growth and performance of the Contact Center Talent team. Provides accurate, up to date and informative recruitment dashboard.
Continuous measurement and improvement of the enterprise recruitment process through recruiting metric collection, analysis and goal setting.
Manage searches for key leadership roles within the Contact Center.
Source, recruit, and interview candidates to deliver elite talent, while providing a continuous flow of qualified candidates. Deliver highest quality talent from most relevant industries in the market.
Client management and interaction with hiring managers to proactively understand unique expectations.