Oportun. Inc

  • Production Support Engineer, Business Application Support

    Job Locations MX-GUA-Leon
    Job Post Information* : Posted Date 1 month ago(6/13/2019 1:43 PM)
    Req No.
    2019-7907
    # of Openings
    1
    Category
    Engineering
  • Overview

    ABOUT OPORTUN

     

    Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

     

    We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

     

    Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

     

    The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

     

    Responsibilities

    • Quickly react to incidents reported in the Production environment by any number of sources (internal employees, loan applicants or customers, Production Support team proactive monitoring, etc)
    • Confirm possible incidents are reproducible in Staging or QA environment and document as much detail as possible in incident tracking tool to determine what type of solution is needed (including but not limited to: user training, code fix, process change, policy change, etc) before requesting assistance from product teams
    • Collaborate with members of product teams (Developers, Quality Engineers, Dev Ops, Technical Product Managers, Business Product Managers) to determine root causes and solutions
    • Identify opportunities to create new tools to enable the Production Support team to better perform their job in some way (faster, more efficiently, etc)
    • Meet and exceed SLAs for the resolution of escalated incidents
    • Sharing coverage of early/late weekday hours and/or weekends among Production Support team

     

    Qualifications

    • 1 year experience working in Level 2 Support role handling issues escalated by Level 1 Support
    • Strong history of troubleshooting skills and ability to clearly document problems and solutions
    • Significant experience writing SQL queries
    • Experience in a fast-paced start-up environment or a strong desire to be in one
    • Experience coding, preferably Java
    • Experience parsing logs, preferably SumoLogic
    • Experience using a support incident management tool, preferably ServiceNow
    • Experience using a development/bug tracking tool, preferably JIRA
    • Understanding of API structure, MongoDB, various operating systems, web browsers, mobile devices, etc.
    • Understanding of financial systems and/or terms, preferably loans or similar productst
    • BS in Computer Science or equivalent experience.
    • Strong written and verbal communication in Spanish and English. English speaking and writing is a MUST (at least 80%)

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