Oportun. Inc

  • Collections, Sr Supervisor

    Job Locations MX-GUA-Leon
    Job Post Information* : Posted Date 1 month ago(6/13/2019 1:43 PM)
    Req No.
    2019-7893
    # of Openings
    1
    Category
    Collections
  • Overview

    ABOUT OPORTUN

     

    Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

     

    We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

     

    Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

     

    The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

     

    Responsibilities

    Our Collection Supervisor:                                                                                                                                                               

    • Coach and lead a team of Collections agents for a defined group of external collection to ensure accounts are being worked in compliance with company guidelines, contract and state and federal laws in order to maximize revenue and minimize costs. 
    • Oversee ongoing maintenance of effective relationships with external collection in their defined region.
    • Oversee all required daily functions with attorneys to ensure accounts are being worked properly and following up on garnishments and other legal proceedings. 
    • Set and enforce Clear Expectations for the team through ongoing performance discussions.
    • Monitor and evaluate individual and team performance against objectives.

    Qualifications

    Job Requirements

    Position Qualifications: 

    Required:

    • High School Diploma
    • 2 years leadership or senior level experience as a supervisor for a call center
    • US regulations
    • Collections experience desirable
    • Strong knowledge of legal collections process and practices. 
    • Able to assess team member performance and implement action plans.
    • Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary.
    • Able to identify and resolve issues.
    • Proficient in Microsoft Office applications (Microsoft Outlook, Word, Excel, and PowerPoint).
    • Quick thinker, with an ability to understand and interpret information promptly and effectively.
    • Organize and complete work in a timely manner.
    • English fluency

     

    Preferred:

     

    • Associates or Bachelor’s Degree is a plus

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