Oportun. Inc

Sr. IT Event Analyst/ ITIL

Req No.
# of Openings
Remote / WFH
Job Locations
Job Post Information* : Posted Date
4 months ago(8/9/2021 3:42 PM)
Information Technology

Department Overview


Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportun’s financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.



The Sr. Event Analyst will have a broad IT background who is detail-oriented but can also see the "big picture" from an enterprise and IT architecture standpoint. The successful candidate will have experience in Enterprise monitoring who possess strong interpersonal skills, communication skills and customer focus with the ability to effectively interact with a diverse technical staff on a daily basis.


Key areas of focus include strategies, practices and tools for availability, performance and digital experience monitoring such as:


  • Application performance monitoring (APM)
  • Infrastructure monitoring (ITIM)
  • Network monitoring (NPMD)
  • Log Monitoring
  • CICD Pipeline Monitoring and event optimization
  • Change Management
  • Executive Reporting


  • Oversee and ensure all monitoring tools are installed and configured with correct thresholds and dashboards.
  • Enhance the current level of monitoring and operational procedures as well defined, runbooks are developed for self-healing.
  • Enhance monitoring capabilities, focusing on exception-based predictive analytics and early warning triggers to prevent downtime and reduce business impact.
  • Promote a shift left culture aimed at identifying opportunities to implement self-service solutions that give the supporting Help desk and monitoring teams more control and reduce dependencies on technology resources.
  • Establish key performance metrics and report in support of high availability reporting
  • Be go-to resource for supporting functions in deploying and maintaining events in support of Oportun Event Management Policy and monitoring standards.
  • Ensure continual imporvements in supporting better meantime to detect, meantime to resolve, and qualitative improvements round production support and infrastructure monitoring.
  • Establish service level objectives associated with critical business service monitoring, maintenance, and adoption.


The candidate should have experience with tools such as AppDynamics, Datadog, Dynatrace, ExtraHop, LogicMonitor, New Relic, BigPanda, SumoLogic, and/or monitoring experience with AWS, Azure, Google, Kubernetes or other cloud / cloud native platforms. The ideal candidate has experience with DevOps, or DevSecOPS practices, site reliability engineering (SRE) principles as well as infrastructure automation and AIOps.


  • Demonstrated ability to multi-task and efficiently work several projects simultaneously with strong organizational skills.
  • Must be able to work in a fast pace & stressful environment.
  • BS/BA Degree in Computer Science, MIS, or related field/equivalent experience
  • 5+ years working in a similar function or role
  • Comptia Security+ or related certification
  • Industry Leading Monitoring and/or AI-OPS Certifictions (New Relic, BigPanda, SumoLogic, Splunk, etc.)
  • ITILv4 Foundations Certification (minimum) – ITIL 2001 / ITILv4 practitioner preferred


Nice to Have:

  • 5+ years of experience Implementation of standards and processes of Project Management procedures/designs are produced with proper integrity, best practice, performance, and quality
  • 5-8 years of experience with IT process related industry best practice service delivery framework and IT service management standards such as (such as ISO 20000-1:2005)

Company Overview


Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.


With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.  Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.


We feel privileged to have been named a “Top Workplace” by the Bay Area News Group for three years running, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.



Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.



We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.


We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidate’s application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.


We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in locations with such laws.


We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to talent@oportun.com. Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel.


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